Shipping Information

What is the shipping method?

After the costumes are finished, they will be shipped via DHL to UK, US, Canada, Australia and most European countries, usually customers in these countries will receive the packages in 3-5 business days after shipping.

Packages shipped to the other countries may take a longer time(via EMS), about 5-12 business days after shipping.

We will not be responsible for any delay caused during delivery but not only the customs postage checking, strike etc.

If you need the item urgently but you are not within the reach of DHL, you could also choose DHL option for shipping. We will charge you some extra shipping cost, the extra shipping cost is calculated according to your detailed shipping address and the weight of your package. If you want to update the shipping method, please contact our customer service to get more information.

It is customers’ responsibility to make sure that someone is available at your address during delivery of the item. Please note that the item would be returned to us by the courier after several times of unsuccessful delivery. Buyers would need to pay the shipping fees for redelivery if it's caused by the reason that no one is available to sign the item at the address given after several attempts.

How about customs duties?

Please pay attention that you customers need to pay for customs duties by yourself. When you purchase from abroad, in accordance with the law, you are required to pay import duties. In some countries such as the USA and Australia etc., they have such a law but Customs Department does not charge, while some other countries such as Germany and the Netherlands would have more stringent requirements for citizens to pay customs duties. Furthermore, to pay customs duties is your civic duty as a citizen of your country. There are strict legal requirements for people to pay tariff. It will not be very expensive. When you pay the tariff you shoulder the responsibility and also make your contribution to your country.

 

  • $1 Extra Fee
    If your order need you pay the money directly to our account, please just order as many as the 1$ ,so that it is equal to the price plus the shipping fee of product.
    $1.00
  • Color / Fabric Change Service for Costume Orders
    Color / Fabric Change Service for Costume Orders placed on CosplayNow.com Please buy this service if you want to change the color or fabric after ordering costume(s) on CosplayNow.com Please provide the original order number of the order you want to change.
    $15.00
  • Shipment Upgrade Service to DHL Delivery
    This service is for accessories orders. Buy this service if you want to upgrade your shipment to DHL which usually takes 2-3 business days to the US, Canada and most European countries.
    $20.00
  • Costume Rush Order Charge For Quick Making Service
    This service is for costume orders only. Due to high workload during Halloween time, it may take up to 10-15 working days to make the costumes. This Rush Charge will ensure that your order made priority,finished in 4-5 working days after your purchase and deliveried before Halloween or the date you need.The delivery time is still 3-4 working days to most countries.This service don't make any change on the delivery time. We don't charge extra fees for rush orders usually, but so many buyers want their orders to be made first, if we put later orders first in the production line, this will be unfair to buyers who bought earlier. We still make costumes in order, for buyers who purchase this rush order service, we will make the order in extra work time after work. This Service is quantity Limited based on our real working capacity. Once this rush charge is purchased, it is not refundable even if the order is cancelled.
    $25.00